Policies & Rules

1. Custom Order Policy

• All customized orders must include complete details (size, color, text, quantity, etc.). Incomplete information may delay order processing.
• Once your customization details are finalized, you will receive a pricing estimate.
• Production of custom orders will begin only after full payment has been received.
• Once an order is placed and confirmed, no cancellations are accepted. Please ensure all details are correct before finalizing your request.

2. Shipping Policy

• We ship to Lebanon, Kuwait, Oman, Saudi Arabia, Lagos, Congo, and Abidjan.
• Shipping fees are calculated based on location and order size.
• Delivery times may vary based on location and quantity.
• Cash on Delivery (COD) is available for orders within Lebanon.

3. Returns & Refunds

• Due to the personalized nature of custom orders, returns and refunds are not accepted unless the item arrives damaged.
• If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or refund.

4. Cancellation Policy

• There are no cancellations once the order is placed and confirmed. Please double-check all details before submitting your order.

5. Payment Policy

• Payments must be made in full before production begins, except for Cash on Delivery (COD) orders in Lebanon.

6. Customer Responsibilities

• Ensure all details (size, color, text) are accurate before submitting your custom order.
• Any delays in providing necessary information (e.g., design approval) may lead to delays in production and shipping.

7. Privacy Policy

• Your privacy is important to us. All personal information collected is solely to process your order and will not be shared with third parties.